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Short answers for before you go, while you are away, and after you return.
Sign in above to check your summary, confirmation invoice and ATOL certificate. Tell us as soon as possible if anything is incorrect.
The date and amount are on your confirmation. The balance is normally due eight weeks before departure and is not taken automatically.
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Your PNR is the airline’s booking reference. It is not the same as your Cyprus Paradise reference.
Find your airline instructions
Ercan packages normally include hand and hold luggage for passengers over two. Larnaca packages may include hand luggage only, depending on the airline and fare.
After baggage reclaim and customs, look for our representative holding a Cyprus Paradise board. They will direct you to your transfer.
Your representative’s details are at hotel reception and on the Cyprus Paradise information board.
Ask hotel reception for the nearest pharmacy or doctor. Call 112 in an emergency and contact your travel insurer as soon as possible.
Email Customer Services at [email protected] with your booking reference and supporting details.
Report it to the airport lost-luggage desk before you leave the terminal, then contact the airline and your travel insurer.
Contact your insurer promptly and keep receipts, reports and supporting documents.
Holiday experts for new trips. Customer Services for a booking you already have.
